As I work with many individuals and teams to establish trusting relationships with those around them, I often have conversations around which behaviours and attitudes build or destroy trust. The characteristics that consistently come up include:
- Communicating clearly
- Showing respect
- Demonstrating loyalty
- Being honest and open
Today I want to look at respect as a foundation for building trust. By respect, people usually mean kindness, warmth, regard for the feelings of others and plain, old fashioned civility. When there is a lack of respect at work it’s often experienced as fake concern, insincere flattery or respect that is only shown to people who can be useful or influential.
Who would argue against having respect in relationships? It’s always seen as a good thing and appears in many corporate values statements, but what does it mean really? And how can you show genuine respect when you just don’t feel genuine respect for someone?
Is respect a judgement or an action?
When you say you respect someone, you’re usually looking at, and assessing the other person in a particular way. You’re saying you are open to listening to them and honouring their views even when you disagree. When you don’t respect someone you are usually closed to their views, and therefore closed to the possibilities that conversations with them could bring. Both of those positions are based on making judgements about them and deciding whether they are worthy of your respect. So what are the implications for leaders?
If respect is a judgment, it becomes a source of separation and conflict between people rather than a way of bringing people closer and building trust. Rather than respect being a judgement it needs to be an action – a demonstration of your own commitment to relating effectively to the other person, staying open to them, and listening to them regardless of any judgements you might have about their behaviour or values.
If you truly feel that respect is a fundamental characteristic of leadership then you need to take a stand for respecting everyone not only the people with whom you agree or whose values align with yours.
I look forward to hearing your views and will commit to staying open and respecting them, and you, even when they clash with mine.