How to Talk So People Listen
If a manager’s job is to motivate people toward achieving a common goal then succeeding at this, requires a whole range of communication skills, ranging from delivering prepared talks to engaging teams in change initiatives, to supporting individuals to overcome obstacles.
A survey of recruiters by the University of Pittsburg’s Katz Business School identified that communication skills were the most decisive factor in recruiting new managers. The survey went on to assert that communication skills, along with relationship skills were the main contributors to job success.
So what is effective communication? It’s all about sending and receiving messages as clearly, unambiguously and with as little distortion as possible. Communication is successful when both the sender and the receiver share the same understanding of the message.
Here are some suggestions to help you achieve that:
- Identify the key messages to be delivered
- Factor in the diverse needs of different audiences
- Choose the most appropriate media to get your message across
- Consider how to measure the effectiveness of your communication
What do you do to make sure you get your message across clearly and effectively?